Get help with the Android VPN and browser Toolbox.
Email Support
Email us with the app version, your device type and a description of the issue. Do not send passwords, VPN credentials or private keys.
contact@novabridgevpn.com
Common Issues
- Cannot connect: In the NovaBridgeVPN Android app, check your internet connection, accept the Android VPN permission when prompted and try another available server.
- Slow speeds: Check your normal internet connection and try another available server. Toolbox speed measurements are temporarily unavailable.
- DNS leaks: The Toolbox DNS Leak Test is Coming soon. The IPv6 Checker reports only observed connectivity; Unknown does not prove VPN protection.
- Earlier purchases: The current Android release is free without a mandatory subscription. For an earlier purchase, contact support with its order reference.
Useful details to include
Describe the steps that failed and any visible error message. Redact personal information from screenshots. The browser Toolbox does not create a VPN connection.